Frequently Asked Questions
Do the dolls come with underwear?
Unfortunately the dolls do not come with the underwear as seen in their pictures on this site. However, the dolls underwear as featured on this site are very easy to make yourself with some balloons and a little creativity. Check out my Tips page for details.
Are the dolls clothes handmade?
Yes they are. All the dolls clothes are sewed by me so the stitching may not be perfect as I am still a young seamstress. Please accept this disclaimer, I do not promise perfectly stitched clothes and ask that you acknowledge that there may be minor stitching errors before you make a purchase.
What are the Delivery Options?
FREE DELIVERY on orders over £45!!
Standard delivery – For orders of 1 or 2 products
1st Class £4.90 - aims to deliver your order to you within 3 working days.
2nd Class £3.95 - aims to deliver your order to you in 5 to 7 working days.
Signed for 1st Class £5.95 - aims to deliver your order to you within 2 working day.
Signed for 2nd Class £4.50 - aims to deliver your order to you in 3 to 4 working days.
Returns & Refunds
My aim is to satisfy my customers, so I will happily issue an exchange or a full refund to the original credit card for any products that are returned within 14 days of the date of online purchase due to production damage or fault. However, the products must not show any signs of wear and tear or damage by the customer and must still be in saleable condition for an exchange or refund to be issued.
I cannot offer exchanges or refunds on products damaged by the customer or showing signs of use, wear and tear.
Any promotional gifts received with products must also be returned.
To organise an exchange or a refund:
Email me to let me know that you would like an exchange or refund and why e.g. product damaged, changed your mind etc. Include your order number, date of delivery, your name, your email and telephone contact information.
Wait for my confirmation by email or telephone, we aim to respond within 72 hours of your email.
Send your product/s with a copy of your invoice to my returns address that will be emailed to you.
If you use this address you will have to pay postage costs to return the products. Ameniyes Dolls World™ may refund part or all of your postage costs, see below for further information